Careers

Sales Support Engineer

Southwest Regional Sales Manager

Optical Systems Application Engineer

Electrical Assembler

Machinist III (2nd Shift)

Facilities Technician (Custodial and General Laborer)

 


SALES SUPPORT ENGINEER (2 OPENINGS)

FUNCTION: SALES

Summary: The Sales Support Engineer is responsible for enhancing our customers total Labsphere experience, assisting Regional and OEM sales managers in achieving sales growth plans and increased market share targets, and ensuring that the Voice of the Customer (VoC) is effectively communicated to all organizations within the factory.  

Role:

The Sales Support Engineer provides critical sales support to Labsphere’s customers and both Regional and OEM sales managers.  As a technical liaison you are expected to get to know the customer, their applications, and become an internal customer advocate.  You will directly support the customers both at Labsphere headquarters and in the field.  Your role will include:

  • Internal Sales Support – in this role you will become the internal customer advocate and assist customers with pre-sales and post-sales phone and email support.  Pre-sales you will also support sales managers in the preparation of quotes and proposals.  Your post-sales support mission is to quickly resolve issues and provide the necessary information to the customer and to sales managers.
  • External Sales Support – in this role you will become the customer technical liaison and your mission is to develop a deep technical understanding of customer needs and applications.  You are expected to travel to customer sites supporting sales managers with pre-sales activities such as technical presentations and demos.  Post-sales you are helping with system installations and performing training at customer sites.
  • Marketing Support – With your technical expertise and deep customer understanding you will provide critical support of Labsphere’s marketing events such as tradeshows and workshops.  You will be expected to assist with equipment setup and teardown, and during the event you will provide technical support of the marketing and sales teams.

Responsibilities:

The Sales Support Engineer will take the lead or support both commercial tasks with sales and technical task with Engineering in the following areas:

Pre-Sales Internal       

  • Quotes: take the lead on simple quotes, support sales mangers on the more complex quotes
  • SoWs/Cost Sheet: take the lead on simple SoWs/Cost Sheets, support Engineering on the more complex SoWs/Cost Sheets
  • Technical Support: take the lead with Engineering in support

Pre-Sales External      

  • Customer meetings: take the lead on technical presentation and demos, general support of Sales with technical details
  • Tradeshows  take the lead on setup, teardown and support Sales and Marketing during the event

Post-Sales Internal     

  • Customer Support: take the lead, with sales manages in support, on the more commercial support tasks
  • Technical Support: take the lead, with Engineering in support, on the more technical tasks

Post-Sales External    

  • Installations: take the lead, with Engineering in support
  • Training: take the lead, with Engineering in support
  • Calibration: take the lead on simple calibrations, support Engineering with the more complex calibration
  • Troubleshooting: take the lead, with Engineering in support

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform the tasks satisfactorily and want to be a part of a dynamic fast-moving sales support team.  The successful candidate must have:

  • 0-3 years technical experience with a strong interest in helping customers
  • Interest in complimenting your strong technical skills with commercial and customer-facing skills
  • Experience in one or more of the following markets: Aerospace, Automotive, Analytical Instruments, Lighting, Optical & Laser
  • College Degree (4 year).  Technical degree desired (see below)
  • Demonstrated superior interpersonal skills with excellent verbal and written communications
  • High energy level and goal/results oriented
  • Strong initiative and sense of urgency
  • Positive attitude, excellent time management skills, strong problem-solving skills, technical and analytical aptitude
  • Availability to occasionally travel 25% with trips up to five days

EDUCATION:

Bachelor's degree from four-year College or University.  B.S. with major in Physics, Chemistry, Material Science or Engineering may be helpful.

COMPENSATION:

Position qualifies for a base + variable (commission) salary structure.


SOUTHWEST REGIONAL SALES MANAGER

FUNCTION: SALES

Summary: The Southwest Regional Sales Manager is responsible for achieving successful sales growth and increased market share in the assigned Southwest territory, which includes Texas, Arizona, New Mexico, Utah and Colorado. In this position you will execute Labsphere’s marketing and strategic sales plans by working closely with customers and prospects to define solutions with a strong value proposition. The successful candidate is a US citizen, is familiar with aerospace and/or defense markets and:

  • Has a proven track record in meeting or exceeding sales targets
  • 3-7 years’ experience in lead generation and sales execution of high-tech or laboratory equipment and solutions
  • Accomplished at forecasting, meeting sales targets and Salesforce.com
  • Comfortable finding new opportunities and developing new relationships
  • Skilled at account management and penetrating key accounts
  • Enjoys learning customer applications and working with internal groups to document technical requirements and to deliver product proposals

Essential Job Functions:

  • Grow territory sales by prospecting, following up on sales leads, researching new customers, sales execution, and managing existing accounts
  • Meet or exceed targeted booking/sales quotas on a monthly, quarterly and annual basis per Labsphere’s domestic sales plan
  • Maintain booking forecast within Salesforce that achieves 90% accuracy 10 out of 12 months
  • Account and Territory Management to ensure growth of assigned accounts within region and to penetrate/develop new OEM Business within Labsphere’s targeted markets
  • Travel throughout assigned territory to customer and prospect customer sites about 50% of the time to ensure existing and prospect customers are served
  • Display or demonstrate products, using samples or catalog, and emphasize salable features, product advantages and benefits
  • Communicate on a high technical and business level with customers to identify specific needs and solutions that Labsphere can offer
  • Develop sufficient product and technical knowledge to determine product fit, help generate Statements of Work (SOWs) and to communicate customer’s application and requirements internally
  • As necessary, communicate with internal departments for support and assistance to better service existing accounts and close new business
  • Prepare, and submit, as required: reports of business transactions, trips, and expenses

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The individual in this position must have:

  • 3-7 years highly successful outside sales experience needed, to one or more of the following markets: Aerospace, Automotive, Analytical Instruments, Lighting, Optical & Laser
  • B.S. degree in Physics, Chemistry, Material Science or Engineering
  • Demonstrated superior interpersonal, sales, and negotiation skills
  • High energy level
  • Goal- and results-oriented
  • Strong initiative and sense of urgency
  • Positive attitude, excellent time management skills, strong problem-solving skills, technical and analytical aptitude
  • Strong desire to travel and achieve
  • US Citizen preferred

Education:

Preferred Bachelor degree (B. S.) from a four-year College or university with major in Physics, Chemistry, Material Science or Engineering.


OPTICAL SYSTEMS APPLICATION ENGINEER 

FUNCTION: ENGINEERING

The Labsphere Optical Systems Application Engineer will be responsible for working with the sales team on defining system designs and requirements from customer requests. If you thrive on expanding your knowledge base, applying the latest technology, solving problems, driving projects to completion with execution excellence, and being a key contributor to Labsphere’s growth, then we’d like to speak with you.

This position involves communication regarding technical capabilities and limitations, prioritization of requirements, and schedule demands for custom light-metrology solutions. This position is a key component in a very dynamic, fast-paced, and challenging engineering environment.

  • The ideal candidate has the ability to speak technically at a range of levels from novice to expert, and most importantly, the ability to listen. Being able to extract the right information with the right questions to fully understand the customer’s needs is essential.
  • Beyond customer interaction, the Applications Engineer will need to relay those requirements to the internal design team and provide a clear description of the system to be built. Specific attention is to be made to creating a holistic system that performs according to the customer use case.
  • Additional duties will include optical system design, thermal analysis, laboratory measurements, and customer training/installations.
  • The applications will span the gamut of light measurement applications (LEDs, lasers, OLEDs, plasma sources), remote sensing uniform source systems (UV/VIS/NIR), material reflectance, integrating sphere design, spectrometer and sensor analysis, and imaging device analysis.  

Ideal candidate will have broad experience with light metrology and engineering applications in as many of the following areas as possible: Thermal Analysis, LEDs, UV/VIS/NIR applications, Remote Sensing, Light Measurement, Integrating Sphere Design, Optical Sensor Calibrations, Optical Systems Design, Optical Laboratory methods, and Laser Power Measurements.

Must be self-motivated, be able to learn quickly, and be able to meet project cost and schedule constraints.

The candidate will also be asked to attend trade shows, conferences, and customer visits, and be able to join/contribute to domestic and international standards committees.

The candidate will need to work within a cross-functional team environment to provide creative and innovative solutions to solve challenging optical problems. Experience with Zemax, TracePro, MATLAB, SolidWorks, SolidWorks Simulation a plus.

Preferred Degrees: BS or MS or Ph.D in Engineering or Physics 


ELECTRICAL ASSEMBLER 

FUNCTION: OPERATIONS

We are seeking an Electrical Assembler. Candidates must be able build, assemble, integrate and test electrical and electronic components and assemblies.  Must be able to properly select and terminate wires into electrical connectors to form wire harnesses.  Must be able to do minor soldering as required.  Must be able to troubleshoot work to find defects or short-circuits.  May work with the integration of low and high voltage electrical and electronic components into assemblies and electrical cabinets.  Will use specialized measuring and diagnostic devices to evaluate how electrical equipment is working, building or calibrating instrumentation, build electronic devices based on reading schematics, inspect for problems, replace old equipment and install new equipment. May also build and assemble electro-mechanical and/or opto-electric-mechanical assemblies and assist with their testing and validation.

Essential Job Functions:

  • Deductive Reasoning: Electrical technicians need to be able to look for problems in complicated electrical grids, isolate the issue and solve it.
  • Logic: Electrical techs need to be able to look at electrical blueprints and scan them for issues, making sure that they work before installed.
  • Manual Dexterity: Working with wires, using hand tools and handling small components requires manual dexterity.
  • Math: Math is needed to analyze and create schematics.
  • Observation: Electrical technicians need to be able to look at electrical grids and evaluate them for any problems, to make sure they are being installed correctly.
  • Problem-Solving: Electrical techs need to be able to identify issues and make corrective measures to fix problems with electrical components.

Must have a minimum of 1-2 years of electrical/electronic work experience.  Education or hobby work could be considered as a substitute for work experience.


MACHINIST III, 2ND SHIFT
FUNCTION: OPERATIONS

The individual in this position is expected to be proficient in set up, programming and operating machine tools specific to Labsphere’s machine shop to fabricate metallic and non-metallic parts in a team environment.  This senior level individual will be expected to mentor and/or train junior or new employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

  • Exhibits and applies solid understanding of prototype set ups and machining as well as knowledge of Labsphere machine tools, controllers and finish requirements;
  • Reads blueprints, sketches, drawings, manuals, specifications, to determine dimensions and tolerances of finished part, sequence of operations, and setup and tooling requirements.  Can read and manipulate CAD files (Solidworks preferred) to clarify product requirements.
  • Demonstrates advanced set-up, understanding of sequence of operations, decision-making and troubleshooting capability to provide alternate approaches to any machining situation;
  • Ability to design and fabricate parts, fixtures and tools for specific jobs and calculate speeds and feeds, depth of cut, proper coolant for the different materials used at Labsphere;
  • Verifies conformance of finished workpiece to specifications, using the appropriate measuring equipment.  Understands how to use optical comparator height gauge, sine plate, indicators, micrometers, verniers, depth mics, bore gauges, etc;
  • Measures, marks, and scribes dimensions and reference points on material or work piece as guides for the lay out of subsequent machining;
  • Selects, aligns, and secures holding fixtures, cutting tools, attachments, accessories, and materials on machines such as mills, lathes, and/or any other Labsphere machine equipment;
  • Calculates and sets controls to regulate machining factors such as speed, feed, coolant flow, and depth and angle of cut, or enters commands to retrieve, input, or edit computerized machine control media;
  • Starts and observes machine operation to detect malfunctions or out-of-tolerance machining, and adjusts machine controls or control media as required;
  • Verifies conformance of finished work piece to specifications;
  • Sets up and operates machine on test run to verify accuracy of machine settings.  Updates program to latest revision for pre-programmed parts as needed; 
  • Verifies dimensions by using inspection equipment such as micrometers, verniers, gage pins, pitch micrometers, etc;
  • Meets standard times on routers and reports to supervisor when deviating from standard time;
  • Reports to supervisor any conflict or problem that will interrupt the flow of work in the Machine Shop work environment;
  • Follows Labsphere's safety policy in the machining area;
  • Mentor and/or train new or junior employees as required;
  • Confers with immediate supervisor or other machinists if supervisor is unavailable to resolve machining problems.
  • Other duties as assigned

 


FACILITIES TECHNICIAN
FUNCTION: OPERATIONS

Performs routine maintenance tasks both inside and outside of the facility.  This includes janitorial duties, snow shoveling, raking, and mowing.  At times, the person in this position is required to pick up and deliver from/to vendors and suppliers.  This position also requires carpentry work, landscaping, masonry, and plumbing work as assigned by Maintenance Coordinator.  This position may also support general labor roles in the manufacturing area.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

  • Check and empty dust collector in Spectralon shop on a weekly basis.
  • Shovel front walk, both back employee entrances and the shipping/receiving entrance on an as-needed basis.
  • Mow lawn during summer months on an as-needed basis as determined by supervisor.
  • Change air filters in air conditioning units and clean filter on the Manufacturing floor on an as-needed basis.
  • Work along with other Maintenance personnel in completing projects around the building.  This may include janitorial, carpentry work, landscaping, masonry, plumbing, or any other work the Facilities Supervisor assigns.
  • Must be able to construct wooden boxes and shipping crates as needed.
  • Must be able to fill in for plowing of the parking lot during winter months using Labsphere's equipment.
  • Employee will be asked to divide duties between manufacturing and facilities and may be required to work in the production area, performing assembly duties as required by the monthly shipment schedule.
  • Maintain cleanliness of building including restrooms, cafeteria and public areas.
  • Sweep out the sandblasting room, change and/or clean the vacuum bags, and dust the room on a weekly basis.
  • Will become certified in forklift use.
  • Other duties as assigned

 

Labsphere is a world leading photonics and light measurement company with a rich 39 year history.  We have a strong and diverse team at our headquarters in New Hampshire as well as our remote locations which include Europe and Asia.  Labsphere is always seeking new members for our team.  If you have specific skills and attributes that you feel would be a good fit with what we do, please send your resume to jobs@labsphere.com  

Labsphere, Inc., is a subsidiary of Halma p.l.c..  Great Career Opportunities at Halma

Labsphere is located in the beautiful Lake Sunapee region of New Hampshire, midway between the capital city of Concord and the academic hub of Dartmouth College. Our modern facility provides a unique quality of life where both winter and summer activities abound. Our location is also convenient, with easy access the Seacoast Region, the White Mountains, and Boston.

We offer competitive wages, career advancement opportunities, and great benefits for our employees, including: medical/dental/vision, group life, short- and long-term disability insurance, tuition reimbursement, and 401(k) retirement plan with company match. Labsphere, Inc. is an equal opportunity employer.

For immediate consideration for available opportunities, please send your resume to Darlene Delano

jobs@labsphere.com

Human Resources
Labsphere, Inc.
231 Shaker Street
P.O. Box 70
North Sutton, NH 03260